Returns & Exchanges
We want you to love your vibrant new look, but if you are not completely satisfied with your purchase, we offer returns on unopened and unused products within 30 days of delivery. Please note that for safety and hygiene reasons, we cannot accept returns on hair color or lighteners that have been opened or tampered with.
Check Eligibility
Ensure your items are unopened, in their original packaging, and purchased within the last 30 days from our official online store.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.
Pack and Ship
Securely pack your items and attach the provided prepaid shipping label to your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing